Plugsurfing Power Platform

All Systems Operational

About This Site

This page shows the current operational status of the Plugsurfing Power Platform platform. Not only does this give an overview of the current status, it shows past incidents and a transparent uptime calculation. This page will also become the main communication channel to customers during an incident.

As soon as we become aware of an incident, this page will be updated to reflect the current status, and will be updated continually throughout the incident.

Please subscribe to the page to get updates via email immediately and directly.

Uptime over the past 90 days. View historical uptime.
Local charging via RFID Operational
90 days ago
99.94 % uptime
Today
Remote charging start/stop, including Ad-Hoc Operational
90 days ago
99.81 % uptime
Today
P3 Web Portal ? Operational
90 days ago
100.0 % uptime
Today
Drive API Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Driver Web Portal ? Operational
90 days ago
100.0 % uptime
Today
Roam OCPI ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance on Plugsurfing database servers Sep 19, 2025 04:30-05:00 UTC

Dear Customers,

We would like to inform you about a scheduled maintenance on some components of our platform that may temporarily impact some customers using Plugsurfing products and applications.

Maintenance Window:
Date: 19th September 2025
Time: 06:30 - 07:00 CET

During this time, some customers may encounter brief service disruptions. Our team will strive to minimise the downtime and ensure services are restored as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your understanding. For any questions or further assistance, please feel free to reach out to our customer service team.

Thank you for your cooperation.

Best regards,
Plugsurfing Team
Posted on Sep 12, 2025 - 12:57 UTC
Sep 19, 2025

No incidents reported today.

Sep 18, 2025

No incidents reported.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Performance degradation and disruption in Plugsurfing Apps and Services
Resolved - Dear Customers,

We want to keep you informed about the minor incident which degraded performance of our apps and services. Our dedicated team has monitored and applied some minor infrastructure changes to resolve it.

Impact: Some drivers might have experienced slowness and performance impact on the mobile app
What was not impacted: Ongoing charging was not impacted. The drivers charging on our network using a physical key card were not impacted.
Resolution: Updated some settings in our infrastructure to resolve the performance degradation in our services.
Incident duration: 16.30 CET - 19:15 CET

With the successful resolution of the incident, all affected services have been fully restored to their normal functioning state. We appreciate your patience and understanding during this time.

We look forward to serving you with excellence. Should you have any further questions or require additional information, please do not hesitate to contact us.

Best regards,
Plugsurfing team
Sep 12, 17:45 UTC
Investigating - Dear Customers,

We are currently experiencing service disruption and slowness with our mobile app and web portals.

Impact: Some drivers might not be able to use the mobile app for some features or will experience slowness.
What is not impacted ongoing charging is not impacted. This is not impacting the drivers charging on our network using a physical key card.
Start Time: 16.30 CET
Status: Investigating

Our engineering team is working to identify the root cause and implement a fix. We understand the importance of our services to your business operations, and we deeply apologize for any inconvenience this may cause. If you have any urgent concerns or require additional information, please do not hesitate to contact our customer support team.

We will send an additional update as soon as we
Sep 12, 15:45 UTC
Maintenance on Plugsurfing database servers
Completed - The scheduled maintenance has been completed.
Sep 12, 04:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 04:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 9, 09:14 UTC
Scheduled - Dear Customers,

We would like to inform you about a scheduled maintenance on some components of our platform that may temporarily impact some customers using Plugsurfing products and applications.

Maintenance Window:
Date: 12th September 2025
Time: 06:45 - 06:50 CET

During this time, some customers may encounter brief service disruptions. Our team will strive to minimise the downtime and ensure services are restored as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your understanding. For any questions or further assistance, please feel free to reach out to our customer service team.

Thank you for your cooperation.

Best regards,
Plugsurfing Team
Sep 5, 12:29 UTC
Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

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